Device care tips, return policy, exchange rules, and everything you need to know about shopping at Smokers Haven.
Click the power button 5 times rapidly to turn your vape device on or off. This 5-click activation is the industry standard across most vape devices and prevents accidental firing.
If your device isn't working immediately, place it on the charger for 5–10 minutes before trying again. Also check the following:
Yes, always test your disposable before leaving the store. Once a disposable vape has left our property, we cannot offer refunds or exchanges. Our staff are happy to help you test your device at the counter.
Fill e-liquid or salt juice only to the max fill line on your tank or pod. Overfilling can cause leaking, gurgling, and may flood the coil — reducing performance and lifespan. If you're unsure, ask a staff member for a demonstration at any location.
Car chargers often deliver inconsistent voltage which can damage battery cells and shorten device life. Always use a proper wall adapter in a controlled environment.
Always use the charger that came with your device or a manufacturer-approved replacement. Do not use cell phone chargers. They often have different voltage outputs that can overcharge or damage vape batteries.
Overcharging is a leading cause of battery degradation and in rare cases safety issues. Follow the manufacturer's recommended charge time and unplug once fully charged.
All sales at Smokers Haven are final. We ask all customers to test disposables before leaving the store property. No refunds or exchanges are offered on disposables once they've left our premises. A store manager may make an exception for verified manufacturer defects on a case-by-case basis.
Points cannot be redeemed on beer and cigarettes. They can be used on all other qualifying products across our stores: vapes, glass, cigars, accessories, and more.
Yes. Because Smokers Haven operates its own distribution company, every location carries our full inventory. Walk into any store and you'll find the same consistent product range and expert staff.
You can reach our customer service team by email at customerservice@smokershaveninc.com. We welcome all feedback — whether it's a great experience you'd like to share or a suggestion to help us improve.
You can also call any location directly. Find phone numbers and addresses at smokershaveninc.com/locations.
Quick tips to get the most out of your vape device, straight from our expert staff.
Click the power button 5 times to activate or deactivate your device safely.
Avoid charging devices in the car — inconsistent voltage damages batteries.
Always use the manufacturer's charger — not phone chargers or generic adapters.
Don't leave devices plugged in beyond the manufacturer's recommended charge time.
Hot cars and freezing temperatures both degrade battery performance and lifespan.
Loose or improperly seated coils cause dry hits and poor performance.
Overpacking or overfilling leads to leaks and flooded coils. Fill to the line.
Use batteries with the same wattage and capacity — never mix old and new cells.
New England’s largest smoke, vape & glass shop chain. Family-owned since 2001. 13 locations across New Hampshire.
We responsibly sell tobacco, vaping, and smoking products to adults 21 years of age and older only.
© 2026 Smokers Haven Inc. All Rights Reserved.
Warning: Tobacco products and vaping products contain nicotine, a highly addictive chemical. Must be 21+ to purchase. Keep out of reach of children.
